Contact

208-863-9678

Or Send an Email
info@steelheadconstruction.com

Our Process

Coming together is a beginning; keeping together is progress; working together is success.

~Henry Ford

There are several great craftsmen in this industry, but only a handful of professionals.  At Steelhead Construction we not only have great craftsmen, but pride ourselves in professionalism and exceptional communication.  With over 50 years of experience amongst our management team and feedback from our customers we have learned a lot about expectations and communication.  You expect honesty, quality craftsmanship, and efficiency out of your contractor as you should, however even with these elements present nothing can hamper a great working relationship faster than poor communication.  That is why we have spent years developing our process that is grounded in communication.  Reality is people don’t remember getting what they expected or paid for, rather what we remember are the things that we didn’t expect.  Satisfied customers are only that “satisfied”.  The biggest compliments we get and the ones that make me the most happy are the ones about our teams professionalism, friendliness, communication, and an overall great experience.  We want to provide that experience to you.  You can see several of our customer’s testimonials on our testimonials page.

Best Regards,
Aaron Wright
President and Founder

Initial Meeting (Design Ideas/Investment/Establish a Direction)

Initial Meeting (Design Ideas/Investment/Establish a Direction)

Meeting at your home or desired project site to observe the structure and discuss your desired results and goals. After we understand what your expectations are we will create a list of your objectives and priorities. At this point we will ask you or work with you to determine a budget. This step is important so we are able to work with you in achieving your objectives in line with your desired budget.

Provide project scope or conceptual design for approval

Provide project scope or conceptual design for approval

We will prepare a project scope on paper or a conceptual design for your approval. We don’t want to move forward until you are comfortable with the direction. Some projects may not require a conceptual plan and the scope may be pretty simple. If this is the nature of your project then this step may not apply.

Finalize Selections

Finalize Selections

This is where your project becomes unique to you and your family. You get to do the shopping with a list tailored to your project and a budget allowance. You can go at alone or your project consultant will meet you in your home or at the showrooms to help you make final selections.

We create a detailed project scope and a fixed price agreement for your review.

We create a detailed project scope and a fixed price agreement for your review.

This is where all our communication and preparation comes together.

You Review all documents and authorize us to proceed with your project.

You Review all documents and authorize us to proceed with your project.

This is the last step before we proceed with the agreed upon project scope of work to be performed. If there are any changes needed we want them brought to our attention so we can address them together. When you are comfortable with all the project documents we will move forward with your project. At the conclusion of this meeting you will authorize us to proceed with your project, sign the project contract and submit a deposit.

Pre Remodel/Construction walk through

Pre Remodel/Construction walk through

You will meet with our project consultant and construction manager to discuss the project scope, schedule, and the construction process. You will be asked where we can store materials and other questions of that nature. Our PC and CM will answer any questions you may have about the construction aspect of your project.

Construction Begins

Construction Begins

The beginning of a project is always a very exciting day for our customers. It is the culmination of a lot of preparation and this is the point change begins. During the “work” phase of your project your primary contact will be the Project Consultant you have been working with since the first meeting. He will coordinate the project and manage its daily progress. He will also keep you informed of the progress of your project and any changes that may be necessary. He is available to you at all times via phone, text, or email. We believe in open communication and that’s what you will experience with us.

Project Completion

Project Completion

You will now meet with your Project Consultant and Construction Manager to do a final walk through of your project. We pride ourselves in accuracy and top notch craftsmanship, however if necessary a punch list will be created to take care of any concerns you may have. We want you 100% satisfied and will make sure all your expectations are met. Once this step is complete you will sign a certificate of completion and your Project Consultant will give you a folder with all warranty information and any other documentation you will need. If any future service is necessary you can set it up at this time. Lastly, you will be asked to answer a few questions about your experience. We appreciate your feedback and use it to better the experience we provide to our customers. You are now part of the Steelhead family of customers. It is our goal that every customer we serve becomes a customer for life.